Privacy Policy and Cookie Notice

Welcome to MystikalZen’s Privacy Notice

This privacy notice provides information on how MystikalZen collects and processes your personal data when you visit our website, purchase from our online shop or subscribe to our newsletter.

Who we are

MystikalZen is the controller and responsible for your personal data. If you have any questions about this privacy notice or our data protection practices, please contact us by sending an email to [email protected].

The Data we collect about you and how we use it

We may collect, use, store and transfer different kinds of data about you including identity data, contact data, financial data, transaction data, usage data and marketing and communications data. We will ensure that our staff and those acting on our behalf obtain, only use and disclose personal date lawfully and correctly and only for the purpose for which it was collected which includes the following:

• To register you as a new customer
• To process and deliver your order
• To manage your relationship with us
• To improve our website, products/services, marketing or customer relationships
• To recommend products or services to you

You are responsible for maintaining the confidentiality of your password and account activities. MystikalZen will not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

How we share your Personal Data

We may share your personal data with external third parties for the purposes of operational activities in offering our services to you. This includes newsletter mailshot services, courier address booking systems, accounting services, systems development and support services. Otherwise, MystikalZen does not disclose your personal data to third parties. Our website contains links to other websites. Please note that we do not control and are not responsible for the privacy practices of these other websites and this privacy statement applies solely to any personal data collected by our website. We encourage you to read the privacy policies of the other websites to understand more information about their personal data policies.

Your rights

To withdraw your consent for us to share or store your personal data, please contact us to have your data removed from our services.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. When someone visits www.mystikalzen.com we collect standard internet log information and details of visitor behaviour patterns via third-party companies. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Electronic Communication via Email

We will not email you unless you have given us your consent, either by subscribing to our newsletter (via your shop account), or because you have previously contacted us and given your consent. All shop account holders may receive an annual audit check email. Please add our email address to your email address book, spam software friends or safe senders list. This will ensure that emails sent by us to you are received into your email Inbox and not identified as Junk mail or spam and deleted or filtered.

Unsubscribing from Newsletters

To withdraw your consent to receiving our newsletter simply unsubscribe using the links at the bottom of our emailed Newsletter.

Complaints or Queries

MystikalZen tries to meet the highest standards when collecting and using personal data. If you have any questions about this privacy policy, please contact us by email [email protected] We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of data is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. You can email us at [email protected]

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated in October 2020.